Are you a talented Systems/Support Engineer with strong technical skills, ability to innovate, multi-task, and work in an agile environment?

Then, join our team for Product Implementations & Customer Support in Europe, Middle East & Australia.

The position requires individuals who enjoy challenges, prioritize, meet deadlines, have a collaborative work ethic, and teamwork spirit working closely with our speech scientists, developers, and engineers in our Athens office.

You have:

• 2+ years of experience in a similar position
• Understanding of Windows Server & Linux fundamentals
• Understanding of Applications and Webserves (i.e. Apache, Tomcat, NGNIX etc)
• Knowledge of Windows Server Administration
• Exposure to Linux / Unix (i.e. Ubuntu / Redhat Linux)
• Knowledge of any transactional or non-transactional database technology
• Knowledge of Network Administration
• Knowledge of Web technologies and Web Services
• Knowledge of LDAP/Active Directory and Active Directory Administration
• Knowledge of any cloud computing infrastructure (AWS, Google Cloud, Azure)
• Understanding or working knowledge of IVR platforms (Genesys GVP, Cisco UCC, Avaya)
• Basic knowledge of Virtualization environments (VMWare)
• Exposure / Understanding of Java (Java EE) and XML/JSON.
• Knowledge of JIRA Issue & Project Tracking Software
• International perspective

You are:

• Proficient in English, both verbal and written
• Hard worker, task, deliverables and quality oriented
• Highly knowledgeable and efficient in standards and documentation
• Self-motivated, proactive with demonstrated creative and critical thinking capabilities
• Fun to work with and be around, like we are
• Passionate, enthusiastic and with a desire to meet objectives and company targets
• Responsible and accountable, with multi-tasking abilities, sound judgment and professionalism
• Efficient, organized, with problem solving and time management skills
• Quick to adjust inside a rapid-changing environment

You will be:

• Supporting our development team in implementations using the VoiceWeb Enelai Platform core framework
• Contributing to the technical design and Systems Architecture of each new implementation
• Supporting our clients with systems’ setup/installation and configuration, or with trouble tickets/operational problems that they report

We are looking for a Presales Consultant with a passion for submitting exceptional proposals to international RFPs, drafting commercial offers and architecting optimal Customer Experience solutions according to customer requirements. Experience in Customer Experience domain is a plus.

The position requires individuals who enjoy challenges, prioritize, meet deadlines, have a collaborative work ethic, and teamwork spirit working closely with our speech scientists, developers, consultants and business executives. The position reports to the company’s Chief Commercial Officer.

You have:

• University degree in Information Technology, Information Systems, Computer Engineering or any related courses
• Experience in technical selling and/or consultative selling
• Excellent communication skills, good listening skills and comprehension. Ability to effectively express ideas and thoughts verbally and in written form
• Postgraduate degree in Business or Marketing will be appreciated
• Excellent interpersonal, communication and presentation skills team spirit; Strong sense of responsibility; Multi-tasking abilities
• Highly effective at presenting information to customers, senior management and peers using the appropriate communication methods
• Ability to work autonomously and under minimum supervision
• International perspective
• Desire for continued growth

You might also have:

• Knowledge on User Experience and UI design
• Previous experience in Speech technology systems analysis, design and development
• Knowledge on speech recognition and grammar development and Voice User Interfaces (VUI)
• Some previous experience in Customer Service / Contact Center applications

You are:

• Fluent in English language, both verbal and written. Knowledge of other languages such as Spanish, French, Arabic will be a plus.
• Skilled at understanding and interpreting the clients’ requirements, goals and business objectives within the context of the project
• Able to motivate customers and colleagues to deliver solutions performing at the highest levels
• Able to build professional/trusting client relationships
• Passionate, enthusiastic and desire to meet objectives and company targets.
• Self-motivated, proactive with demonstrated creative and critical thinking capabilities
• Quick to adjust inside a rapid-changing environment.
• A little adventurous with ability to travel abroad occasionally (no more than 5% – 10% of the time).

You will be:

• Gathering and assessing customer needs, both business and technical
• Architecting an appropriate solution to meet the customer’s requirements
• Investigating and optimizing a solution’s fit to the requirements of an opportunity
• Writing the responses to Requests for Proposals (RFP)
• Effectively presenting the solutions and proposals to clients through means like presentations, diagrams, documents, phone-calls, etc. and educating the clients as necessary.
• Creating and improving sales, product & consultation collaterals.
• Advancing opportunities through the use of effective consultative selling techniques
• Actively supporting the Sales team with solution advice, proposals, presentations, and other customer and marketing communications
• Facilitating smooth transition from sales to implementation by orienting the appropriate teams to the solution design
• Monitoring competition and market and reporting to management

Are you a talented Computational Linguist/Speech Scientist with strong technical skills, ability to innovate, multi-task, and work in an agile environment?  Then, join our team for Product Development and Projects Implementations in Europe, Middle East & Australia. 

The position requires individuals who enjoy challenges, prioritize, meet deadlines and have a collaborative work ethic and teamwork spirit working closely with our Speech Scientists, Developers, Engineers and Project Managers in our Athens offices. 

You must have:

• A Degree in Computational Linguistics, Speech Science or relative field
• 2+ years of experience in a similar position
• Knowledge of Python
• Solid knowledge and proven experience in Natural Language Processing
• Excellent communication and presentation skills 
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
• A Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
  
  

You might also have:

• Previous experience in Customer Service / Contact Center applications 
• Acquaintance with XML (grxml, vxml), JavaScript
• Working experience with Nuance Recognizer or other Speech Recognition engines
• Experience in statistical or rule-based Natural Language models
• Acquaintance with at least 1 Project Tracking Software
  
  

 You are:

• Proficient in English, both verbal and written (other languages will be a plus)
• Passionate, enthusiastic and desire to meet objectives and company targets
• Self-motivated, proactive with demonstrated creative and critical thinking capabilities 
• Efficient, organized, with problem solving and time management skills
• A little adventurous with ability to travel abroad occasionally
  
  

You will be:

• Contributing to the requirements analysis and the User Experience design during discussions/meetings with our Clients’ teams
• Consulting clients on User Experience best practices
• Developing Natural Language models and grammars using Nuance Software and other cutting edge technologies
• Researching modern Natural Language technologies (e.g. DNNs, Machine Learning)
• Contributing to our Product Development with proposing/designing new features, methodologies and technologies

We are looking for a talented Digital Marketing Specialist with passion and enthusiasm for social media who likes to roll up their sleeves and get things done.

You must have:

• University degree in marketing, business administration or relevant discipline.
• 3 years of experience in executing digital marketing tasks.
• Strong knowledge of all digital channels, tools and techniques.
• Strong analytical skills with a goal-oriented attitude.
• Proficiency in English both verbal and written.
• Excellent interpersonal, communication and presentation skills; team spirit; Strong sense of responsibility
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously. 
• Strong organizational, problem solving and time management skills
• Ability to work autonomously and under minimum supervision
  
  

You might also have:

• MBA or Master’s degree
• Start-up environment experience a big plus
  
  

You will be:

• Executing the firm’s marketing plan.
• Monitoring and updating corporate website and other social media company pages
• Designing and implementing with limited oversight the company’s communication strategies
• Preparing online newsletter templates and promotional emails
• Researching and evaluating market events to identity sponsorship opportunities according to business needs.
• Monitoring competition and market and reporting to management
• Participating in the formulation of corporate and product business plans with specific responsibilities to establish revenues, sales volumes and product mix forecasts

Are you a talented Mid-Senior Front-end Developer with strong technical skills, ability to innovate, multi-task, and work in an agile environment?  Then, join our team for Product Development and Projects Implementations in Europe, Middle East & Australia. 

The position requires individuals who enjoy challenges, prioritize, meet deadlines, have a collaborative work ethic, and teamwork spirit working closely with our speech scientists, developers, and engineers in our Athens office. 

You must have:

• A Degree in Computer Science, Computer Engineering or similar
• 4 years of experience in similar position
• Expert knowledge of JavaScript, CSS3, HTML5, AJAX
• Experience with frameworks such as AngularJS, Vue.js and React.js
• Experience in Bootstrap, jQuery, Sass, Node.js
• Solid knowledge of REST APIs and knowledge of how to interface with them
• Good knowledge of UX design principles and methodologies
• Experience with implementing responsive designs

• Proficient understanding of code versioning tools, preferably Git

• Adjustability to new programming frameworks, tools and cutting edge technologies
• Excellent communication and presentation skills
• Excellent command of the English language
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
• Strong organizational, problem solving and time management skills
• A Passion for digital media and the mobile space
  
  

You might also have:

• Experience in Agile/Scrum
• Experience with back-end technologies such as Java will be appreciated.
• Exposure to the Atlassian collaboration tools (JIRA) or equivalent environment
• Startup experience will be greatly appreciated
  
  

You will be:

• Designing, building and maintaining efficient, reusable and reliable front-end code
• Participating in all phases of the development life cycle, including analysis, design, implementation and testing
• Working with stakeholders to understand and document software requirements and to ensure application UI meets functional requirements
• Building cross-browser solutions optimized for a wide range of devices
• Helping maintain product quality
• Identifying UI problems and bugs and devises elegant solutions
• Collaborating with back-end developers to improve usability

Are you a talented Mid-Senior Software Engineer with strong technical skills, ability to innovate, multi-task, and work in an agile environment?  Then, join our team for Product Development and Projects Implementations in Europe, Middle East, Africa and Australia. 

The position requires individuals who enjoy challenges, prioritize, meet deadlines, have a collaborative work ethic and teamwork spirit working closely with our Speech Scientists, Software Developers, Analysts and Project Managers in our Athens offices. 

You must have:

• A Degree in Computer Science, Computer Engineering or similar
• 4+ years of Java EE Development experience
• Fluency in Object Oriented Programming and in using the core Java 7+/8+ JDK.
• 2+ years of experience using the Spring framework and Object-Relational Mapping (ORM) like Hibernate and JPA
• Good understanding of Linux fundamentals and working knowledge of the Bash shell
• Practical knowledge of the Eclipse ecosystem
• Experience working of Microsoft SQL and Oracle database environments
• Confident with utilizing technologies like Maven, Junit, Git
• Acquaintance with JBoss and Tomcat/Tomee Application servers
• Experience using automated deployment frameworks (Jenkins) and Web technologies such as AngularJS, HTML 5

• Demonstrable ability to devise or reuse algorithms & design patterns that solve demanding logical problems
• Adjustability to new programming frameworks, tools and cutting edge technologies
• Exposure to XML/JSON/SOAP and Web Services
• Writing technical documentation experience Practical experience in Agile environments, with practical Code Reviewing techniques, rigorous Unit Testing and fast development cycles
• Exposure to the Atlassian collaboration tools (JIRA) or equivalent environments
  
  

You are:

• Proficient in English, both verbal and written
• Hard worker, task, deliverables and quality oriented
• A professional with a strong sense of responsibility and ownership 
• An efficient designer, mastering coding standards and lean documentation of developed software
• Someone with passion, enthusiasm and desire to meet objectives and company targets and the desire for continued growth
  
  

You will be:

• Developing and co-architecting the core framework using cutting edge technologies
• Developing NLU/NLP applications
• Providing development and architecture related recommendations, consultation and expert advice to the team
• Contributing to the requirements analysis and the technical design
• Breaking down development structures and developing subprojects
• Researching on utilization of other frameworks, tool stacks and methodologies 

Are you a talented Senior Product Manager with strong technical skills, ability to innovate, multi-task, and work in an agile environment? Then, join our team and help us create world-class Customer Experience Solutions!

The position requires high-energy individuals who enjoy challenges, prioritize, meet deadlines, have a collaborative work ethic, and teamwork spirit working closely with our software developers, speech scientists, quality assurance engineers and project managers in our Athens offices.

You must have:

• A degree in Computer Science, Software Development or Computational Linguistics
• 5+ years of consumer facing software product management experience
• 5+ Java Development experience
• Experience in one or more the following technology sectors: IVR/CTI, ASR or similar.
• Domain knowledge in Customer Service / Contact Center.
• Experience in business requirements analysis and data analysis
• Experience with User Interfaces Design, including Voice User Interfaces
• Excellent communication and presentation skills
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
  
  

You might also have:

• An MBA or Master’s degree
• A passion for digital media and the mobile space
• Start-up environment experience a big plus
• Previous experience in Speech technology systems analysis, design and development
  
  

You will be:

• Leading the development of the product strategy and vision supported by internal and external analysis
• Using market research, consumer/user feedback, and competition analysis to identify new product opportunities
• Developing detailed business requirements and use cases that can be used to create product specifications and architecture for each product and application
• Defining product marketing communication objectives
• Working closely with software teams to deliver products to market
• Proactively identifying and resolving strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
• Owning the KPIs used to define success for the products. Success KPIs and Return-On-Investment must be defined at the inception of a product and tracked throughout its lifecycle and must be visible to all stakeholders
• Consulting clients on User Experience and UI design and best practices

We are looking for a Software QA Engineer with a passion for delivering exceptional Customer Experiences to develop and execute tests in order to ensure product quality. Experience in Customer Service domain, agile methodology and project management practises is a plus.

The position requires individuals who enjoy challenges, prioritize & meet deadlines, have a collaborative work ethic and teamwork spirit, working closely with our speech scientists, developers, and engineers in our Athens office. 

You must have:

• Bachelor’s degree in Computer Science, Software Development or related field.
• Minimum 2 years of hands on experience in software testing (writing and executing comprehensive test plans and cases). 
• Experience in software QA methodologies, tools, and processes.
• High attention to detail including precise and effective customer communications. Ability to manage multiple & competing priorities simultaneously. 
• Ability to coordinate cross-functional work teams toward task completion.
• Experience in business requirements analysis, technical documentation and drafting test plans and test cases.
• Working experience in Agile methodology.
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
  
  

Nice to have but not mandatory:

• ISTQB Foundation Level Certification
• JIRA/Confluence experience
• Knowledge of Project management practices
• Experience in software development
• Competency in UX principles and practice
• Experience in one or more of the following technology sectors: IVR/CTI, ASR or similar
• Familiarity with network protocols relevant to speech processing (such as MRCP, RTP/DTMF, SIP, SDP, HTTP, WebSocket, SSML, SRGS, SISR, and VXML)
• Domain knowledge in Customer Service/Contact Center
  
  

You are:

• Proficient in English language, both verbal and written. Knowledge of other languages will be a plus 
• Highly independent and capable of fulfilling multiple tasks concurrently 
• Able to motivate customers and colleagues to deliver solutions performing at the highest levels 
• Able to build professional/trusting client relationships
• Highly knowledgeable and efficient in standards and documentation
• Passionate, enthusiastic with desire to meet objectives and company targets
• Self-motivated, proactive with demonstrated creative and critical thinking capabilities 
• Quick to adjust inside a rapid-changing environment
  
  

You will be:

• Responsible for testing Speech, Chat and Web applications. Executing test cases for Company Products as well as Client Solutions 
• Mapping business to use scenarios in order to cover business aspects at a maximum level
• Identifying loopholes on the business due to lack of testing coverage
• Designing tests and creating test plans with a focus to delivering exceptional Customer Experiences
• Tracking Quality Assurance metrics
• Applying QA methodologies across product lifecycle
• Reviewing requirements, specifications and technical documents to provide timely and meaningful feedback
• Communicating with customers (handle complaints, evaluate requests, arrange meetings)
• Managing relationships and coordinating work between different teams at different locations
• Managing and communicating release plans, commitments and changes including requirements, QA plans, schedule, and scope changes
• Contributing to our Product Development with proposing new features, methodologies and technologies
• Staying up-to-date with new technologies
• Travelling on a “as needed” basis to client sites