AI Chatbots for Customer Service

Businesses have been adopting AI chatbots to answer frequent customer questions (FAQs) of consumers, automate Customer Service tasks, gather information from customers (e.g. for KYC, lead generation or lead qualification), sell/upsell products, assist with shopping experiences, deliver personalized offers or notifications to customers, book appointments and other use cases.

Voiceweb AI customer service chatbot uses artificial intelligence (AI), machine learning and natural language understanding (NLU) to complete customer requests & tasks or answer their questions.


88% to 95% self service


+60% to 65% NPS score

With Voiceweb ENELAI platform, Enterprises can deploy feature-rich AI chatbots that will:

deflect calls from the call center
14% to 16% of the contact center callers will start using the chatbot (instead of calling) during the first 6 months from deployment; increasing up to 25% within the first 12 months.
achieve highest self-service
ENELAI platform includes numerous features to achieve highest self-service rates (typically 88% - 95%) ensuring that all business goals will be fulfilled – and even exceeded.
deliver high Customer Satisfaction
Typically 8.5+ CSAT score and 60% to 65% NPS.
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Deploy AI Assistants in IVR, Web pages, Mobile Apps, WhatsApp, Viber, Messenger, Telegram, Apple Business Messages, RCS, SMS and more…


in all digital channels

in IVR, Websites, Mobile Apps. WhatsApp, Viber, Messenger, Telegram, RCS and numerous others.

Combining menus, text and voice input

ENELAI platform’s Virtual Assistants allow for user input by menus, text or voice while the assistant can respond to users by text or TTS (text to speech). URLs, documents and images are also supported.

Reporting & Analytics

Over 150 metrics and analytics are provided out of the box. Additional reports can easily be created by your team (or ours) using the design tools, pre-built templates and integrations of Elastic and Kibana.

Unrestricted deployment
Each Virtual Assistant can be deployed fully on-premise, on private cloud, on public cloud, on Voiceweb’s cloud, or in hybrid deployment depending on each organization’s operational, security, regulatory, and compliance requirements.
FAQ Builder (with Generative AI)
FAQ Builder allows for 5x faster conversations design time by leveraging the power of Generative AI to automatically create FAQ-type dialogues for your voice/chatbot by only providing documents (e.g. PDFs) and accelerates time-to-launch of your Virtual Assistants.
Extensive language support

Supporting 110 languages with own-developed Deep Learning models for Speech & Text recognition, and optionally 3rd party models, Voiceweb’s open platform facilitates integration of 3rd party Recognition, NLP & Machine Learning models to best meet each Client’s and each Use Case unique requirements.

Design and implementation services

Voiceweb consultants (and our local partners) work closely with our customers -often coming to be thought of more as internal employees rather than external specialists- in order to truly understand each customer’s specific business environment and culture, facilitate the free flow of information and ideas, and ultimately deliver a high-quality digital solution that fully meets and exceeds all customer expectations.

Open Conversational
AI platform:
Voiceweb AI, Azure and
Generative AI supported

Utilize the AI model that best-fits each use case. Voiceweb AI models consistently deliver the highest KPIs (e.g. the lowest Word Error Rate) yet there are cases where LLMs’ generative capability is the best fit. The platform’s versatile architecture allows for plug-and-play utilization of different technologies (e.g. NLU/NLP, Voice Biometrics, Sentiment Analysis, Speech Analytics, RPA) and technology providers (ASR, TTS, IVR platforms, CRMs etc.).
Live Chat for agents

Utilize the feature-rich LiveChat for Agents of Enelaitm platform or use one of the pre-integrated chats from Genesys, Zendesk, Sunshine Communications, RingCentral, Intercom and others.

Commitment on results
and clear billing
Voiceweb’s commitment to pre-agreed project KPIs and project budget as well as its ground-breaking billing models based on clear, predictable fees, ensure that all business objectives will be achieved and even exceeded.


Seamlessly integrate to existing systems such as UI Path, Automation Anywhere, Salesforce, OpenAI, Azure, AWS, RingCentral, Zendesk, Avaya, NICE, Google Cloud, Genesys, Cisco, Microbase and more…
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