AI Chatbots for Customer Service
Businesses have been adopting AI chatbots to answer frequent customer questions (FAQs) of consumers, automate Customer Service tasks, gather information from customers (e.g. for KYC, lead generation or lead qualification), sell/upsell products, assist with shopping experiences, deliver personalized offers or notifications to customers, book appointments and other use cases.
Voiceweb AI customer service chatbot uses artificial intelligence (AI), machine learning and natural language understanding (NLU) to complete customer requests & tasks or answer their questions.
88% to 95% self service
+60% to 65% NPS score
With Voiceweb ENELAI platform, Enterprises can deploy feature-rich AI chatbots that will:
deflect calls from the call center
achieve highest self-service
deliver high Customer Satisfaction
in all digital channels
in IVR, Websites, Mobile Apps. WhatsApp, Viber, Messenger, Telegram, RCS and numerous others.
Combining menus, text and voice input
ENELAI platform’s Virtual Assistants allow for user input by menus, text or voice while the assistant can respond to users by text or TTS (text to speech). URLs, documents and images are also supported.
Reporting & Analytics
Over 150 metrics and analytics are provided out of the box. Additional reports can easily be created by your team (or ours) using the design tools, pre-built templates and integrations of Elastic and Kibana.
FAQ Builder (with Generative AI)
Extensive language support
Supporting 110 languages with own-developed Deep Learning models for Speech & Text recognition, and optionally 3rd party models, Voiceweb’s open platform facilitates integration of 3rd party Recognition, NLP & Machine Learning models to best meet each Client’s and each Use Case unique requirements.
Design and implementation services
Voiceweb consultants (and our local partners) work closely with our customers -often coming to be thought of more as internal employees rather than external specialists- in order to truly understand each customer’s specific business environment and culture, facilitate the free flow of information and ideas, and ultimately deliver a high-quality digital solution that fully meets and exceeds all customer expectations.
Generative AI supported
Utilize the AI model that best-fits each use case. Voiceweb AI models consistently deliver the highest KPIs (e.g. the lowest Word Error Rate) yet there are cases where LLMs’ generative capability is the best fit. The platform’s versatile architecture allows for plug-and-play utilization of different technologies (e.g. NLU/NLP, Voice Biometrics, Sentiment Analysis, Speech Analytics, RPA) and technology providers (ASR, TTS, IVR platforms, CRMs etc.).
Live Chat for agents
Utilize the feature-rich LiveChat for Agents of Enelaitm platform or use one of the pre-integrated chats from Genesys, Zendesk, Sunshine Communications, RingCentral, Intercom and others.