Since 2001, Voiceweb has delivered more than 130 Customer Service, Sales/Marketing and VAS-related projects
to Enterprises in the Telecommunications, Financial Services, Insurance, Energy, Entertainment and other industries throughout Europe, Middle East, Asia, the Americas, Africa and Australia…
By delivering unequaled KPI results for the convenient & personalized Experience the users seek, each Enterprise enjoys multiple improvements in all Contact Center metrics.
Major telco deployed our seamless customer engagement platform that routes customers to their required destinations faster, identifies & authenticates them, offers self-service options for most Intents, and reduces agent handling time.
Major Bank deployed our seamless customer engagement platform that routes customers to their required destinations faster, identifies & authenticates them, offers self-service options for most Intents, and reduces agent handling time.
83% of all verifications done by agents: 50 - 60 seconds for each verification
88% of all verifications are done in the IVR (only 12% by the agents)
Agents can see the authentication result & the transcript from the virtual assistant conversation and pick up the conversation exactly where it left off.
Increased self-service and IVR containment, while seamlessly transitioning customers from the IVR to the assistant in digital channels.
To create a more efficient contact center with human agents focusing on complicated customer service issues and outbound sales contacts, this major telco deployed a virtual assistant to automate the sales/upsales of telecom services to its existing customers (inbound contacts) as well as more frequently asked customer service topics
Because Great Customer Experience Matters!
47 Agiou Konstantinou St.,
GR-15124 Maroussi, Greece
T: +30 210 6196775