Live Chat for agents

View real-time chats from the chatbot or chat live with contacts across the web, WhatsApp, Messenger, Viber, your Mobile App and other messaging apps – all in one place within the Live Chat interface.

Main Features
Live chat
Unlimited agent seats provided
Saved replies
Labels
Filters
Service level agreement (SLA)
Related conversations
Teammate availability
Manual reassignment
Notes
One-click chat transcripts
Mobile app (iOS & Android)
Visitor details
Set chat limits
Round robin routing
Team routing
Analytics/Reporting
Agent analytics dashboard
APIs
Administration
Unlimited users
Team management
Teammate management
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