Enelai^tm Studio

Enelai^tm Studio is a No-Code dialogue design and collaboration tool packed with features from Voiceweb’s 20+ years of hands-on implementation expertise in developing complex Enterprise projects.

Enelai^tm Studio offers much more than the typical “bot builder” application allowing designers to easily create any Voice or Chat-based conversational scenario that may even include complex rules, logic, backend integrations, and many more.

Design and delivery environment

in production, the designed flows are executed by Voiceweb Dialogue manager

Collaboration environment

Including User Management, Team Management and User Roles/Rights

Simulation & testing environment

Omni-Channel

for deployment of the dialogues in IVR, Chatbots, WhatsApp, Viber, Messenger, Telegram and numerous others

Multi-modal

Design dialogues with Speech Recognition, Text Input, menus / buttons / carousels (and other elements), Speaker Recognition (Voice Biometrics), Text to Speech (TTS), Generative AI (LLMs), Sentiment Analysis, OCR, and much more.

Multiple Conversational AI vendors

supports all AI technologies developed by Voiceweb and also cognitive services from other CAI vendors (Azure, Google, OpenAI, Meta and others) enabling Enterprises to use the same design & delivery environment while selecting the AI technology best-suited for each of their use case scenarios.

Receive/Send files to the users

Support for multiple tenants

Multiple bots per tenant

Multiple environments per bot

e.g. Production, Development, Testing.

Auto FAQ Builder

(with Generative AI)

Supports Generative AI (LLMs)

from OpenAI, Meta, Google and others, with tools for simple customization of the LLMs for each Enterprise’s content.

Conversational automations

Prebuilt NLU Intents and prebuilt flow samples to speed up design

Support for Customer Segments

Custom rules / logic

easily create rules or complex logic and even import custom code (if needed) for certain dialogue steps.

Integrations to Enterprise backend systems

including a simple interface (parameter based) to create any custom backend integration.

Pre-integrated with existing Enterprise software

Contact Center and Live Chat vendors’ products.

Import/Export the designed flows

Transfer to agents

with support for Segment-based routing or Intent-based routing (skill-based) and Contact Center working hours

Extensive language support

Supporting 110 languages with own-developed Machine Learning models for Speech & Text recognition, and optionally 3rd party models, Voiceweb’s open platform facilitates integration of 3rd party Recognition, NLP, Machine Learning and Generative AI models to best meet each Client’s unique requirements and each Use Case.

Speech Recognition accuracy

as low as 5% Word Error Rate for English language, and 6% for most of the other supported languages, for narrowband audios with noises (IVR and Contact center audios).

Pre-Built, industry specific Intents

Language agnostic, industry specific Intent Libraries and self-service dialogue samples streamline & accelerate the implementation of each AI-powered Virtual Assistant optimized for highest User Acceptance and results.
The industry specific Intents cover Telecom, Banking as well as general Customer Service Intents from various industries, paired with the essential disambiguation dialogues where needed.