End-to-end omni-channel platform that automates customer care, customer on-boarding, interactive marketing, loyalty, offers and promotions over any enterprise digital channel such as IVR, web, mobile, messaging and social media, in order to enhance customer engagement while reducing the operating costs.
created by our industry expertise
Since 2001, Voiceweb has delivered more than 130 Customer Service, Sales/Marketing and VAS systems to Enterprises in the Telecommunications, Financial Services, Insurance, Energy, Entertainment and other industries throughout Europe, Middle East, Asia, the Americas, Africa and Australia.
superior CX and ROI at the same time
Achieved via numerous –exclusive- dialogue and language understanding features, as well as Enelai’s AI-based dialogue engine for human-like conversations that are generated specifically for each user in real-time to create unsurpassed customer experiences. As a result, user acceptance exceeds 90%, all Contact Center metrics are significantly improved, while significant savings are materialized. Backed by Voiceweb’s commitment on the KPIs to be delivered and a success-based payment model that ensures a win-win relationship.
proven & mature product
commitment on results eliminates risks
extensive language support
Supporting 110 languages with own-developed Deep Learning models and 3rd party recognition engines. Voiceweb’s open, non-proprietary platform facilitates integration of 3rd party Recognition, NLP & Machine Learning products/libraries to best meet each project’s unique requirements
Enelai’s versatile architecure allows for plug-and-play when it comes to different technologies (i.e. NLU, Voice Biometrics, Emotion Detection) and technology providers (ASR, TTS, Analytics, IVR platforms, CRM etc.). Additionally enelai is not a proprietary platform and black box: Enterprises can configure the system’s behavior 100% by controling the AI algorithms, the User Experiences, the dialogues and flows, and make modifications on-the-fly.
unrestricted deployment options
Enelai platform can be deployed fully on-premise, on private cloud, on public cloud, or in a hybrid deployment depending on the organization’s operational, security, requlatory, and compliance requirements.
shortest time to market
Language agnostic, industry-specific prebuilt Libraries and dialogues accelarate implementation and are optimized for highest User Acceptance and increased results. The enelai Building Blocks Librady covers 650+ Telecom Intents, 430+ Banking Intents as well as general Customer Service Intents from various industries, along with sample multi-turn dialogues to modify and adapt as needed in your project.
staying always at the forefront
Voiceweb’s continuous improvement and optimization services are provided as part of each usage-based service plan without any additional monthly fees. These services include constant analysis of end-to-end users’ behavior and the effectiveness of the dialogue, consulting for product improvements and resilience in upcoming changes, as well as additional proposals for UX and UI optimizations which maximize the benefits for the Enterprise and the user experience.
Voiceweb’s extensive product vision and roadmap coupled with bi-annual updates to deliver new capabilities to existing clients, guarantees that Enelai adopters will always offer cutting-edge experiences to their clients.