Conversational AI for omni-channel customer engagement
Enelaitm No-Code Conversational AI
platform leveraging upon Artificial
Intelligence, Machine Learning and
Generative AI technologies as well as
Voiceweb’s two decades of hands-on
implementation expertise in NLP and
CX projects.
Enterprise-grade multi-purpose CAI platform
AI Virtual Assistant (chatbot)
with text and/or voice entry. For >90% self service and high satisfaction
AI Voice Biometrics
For users authentication and KYC in IVR, Agent calls, Mobile Apps and web
Agent Assist
employ AI to provide guidance to your Customer Service agents
Speech Transcription
Transcribe real-time calls or audio recordings
AI Conversational IVR
for 50% - 55% self-service and correct routing of calls
Speech & Text Analytics
Analyze calls and texts to extract meaningful business intelligence
Social Media Listening
Monitor and analyze posts on Social Media, blogs, news
Achieving record KPIs in Customer Service applications
>50% self-service in Conversational IVR
88% to 95% self-service in chatbots
NPS score: 60% to 65% Promoters
Telecom Operator with 60M calls per year
AI Chatbot at major Telecom Operator
AI Machine Learning Speech Recognition
AI Machine Learning Speech Recognition models optimized for high accuracy even with low-bandwidth audios (e.g. IVR audios). Voiceweb Speech Recognition can be deployed in IVR, in Chatbots, Mobile Apps, Speech Analytics applications and also stand-alone (for transcriptions) BERT-based NLP Semantic models with Active Learning for minimum data labelling and human supervision. Voiceweb acoustic & semantic language models are easy to fine-tune for each company’s operations (with each organization’s data) in order to deliver highest recognition accuracy.
Speech Recognition accuracy: as low as 5% Word Error Rate
(depending on the language and the application domain)
Since 2001:
2+ decades
of experience
in NLP and CX
200+
customer service
and CX projects
implemented
320+ million
calls/chats
handled each
year
Generative AI (LLMs) for Customer Self-Service
Boost CX, customer satisfaction and self-service rate by generating human-like conversations with LLMs customized specifically for your operations.
Combine LLMs with Voiceweb’s own Machine Learning language models and utilize the model that best suits each use case.
5x
faster flow
building
Auto FAQ Builder utilizes the power of Gen AI to automatically create FAQ-type conversation flows for your voice/chatbot by only providing documents (e.g. PDFs) and accelerates time-to-launch of your Virtual Assistants.
Rephrase and personalize voice/chatbot outputs on the fly to match the conversation history and customer sentiment. Generate human-like responses that resonate with your customers.
Employ the power of Generative AI (LLMs) to guide your Customer Service Agents by suggesting the best possible responses during a conversation based on the context, sentiment and customer’s request at each moment.
Open Conversational AI platform
With Enelaitm open platform an Enterprise is not limited to one vendor’s CAI technology and/or language models.
Combine Generative AI (LLMs) with Voiceweb’s or other CAI vendors’ language models and utilize the model that’s the best fir for each of your use cases.
Enelai Studio allows mixing & matching CAI technologies and language models as needed, and even changing later to another CAI vendor’s model if needed.
- without managing multiple vendors (single point of contact)
- without having to address integration and compatibility issues between vendors
- without need to change all existing dialogues & integrations whenever you change a CAI vendor
Frequent platform updates (every 3 months) deliver new capabilities to existing clients including support for more CAI vendors as new technologies or language models become available, guaranteeing that Enelai adopters will always be able to offer cutting-edge experiences to their users.
Enelai Studio
more than just a design tool
Enelai Studio is a No-Code dialogue design, delivery and collaboration tool packed with features from Voiceweb’s 20+ years of hands-on implementation expertise in developing complex Enterprise NLP projects. Enelai Studio offers much more than the average “bot builder” application allowing designers to easily create any scenario that may include even complex rules and logic.
Integrations and deployment
Omni-channel deployment
Deploy AI Agents in IVR, Web pages, Mobile Apps, WhatsApp, Viber, Messenger, Telegram, Apple Business Messages, RCS, SMS and more…
Integrations
Seamlessly integrate to existing systems such as UI Path, Automation Anywhere, Salesforce, OpenAI, Azure, AWS, RingCentral, Zendesk, Avaya, NICE, Google Cloud, Genesys, Cisco, Microbase and more…
Design and implementation services
“Do it yourself” or create a joint team of experts from Voiceweb and your organization. Our consultants work closely with our clients -often coming to be thought of more an internal employees rather than external specialists- in order to truly understand each customer’s specific business environment and culture, facilitate the free flow of information and ideas, and ultimately deliver a high-quality digital solution that fully meets and exceeds all customer expectations
Staying always at the forefront
Voiceweb’s continuous improvement and optimization services include constant analysis of the end users’ behavior and the effectiveness of the deployed dialogues, as well as consulting for product improvements and resilience in upcoming changes. Additionally, our conversation experts’ proposals for CX/UX and UI optimizations maximize the benefits for the Enterprise and maintain the User Experience to the highest level for years after the initial launch.
Extensive language support
Supporting 110 languages with own-developed Deep Learning models for Speech & Text recognition, and optionally 3rd party models, Voiceweb’s open platform facilitates integration of 3rd party Recognition, NLP & Machine Learning models to best meet each Client’s and each Use Case unique requirements.
Live Chat for agents
Utilize the feature-rich LiveChat for Agents of Enelaitm platform or use one of the pre-integrated chats from Genesys, Zendesk, Sunshine Communications, RingCentral, Intercom and others.
Unrestricted deployment options
Enelai platform can be deployed fully on-premise, on private cloud, on public cloud, in Voiceweb’s Cloud, or in a hybrid deployment depending on each organization’s operational, security, regulatory, and compliance requirements.
Reporting & Analytics
Over 150 metrics and analytics are pre-built and provided out of the box. Additional reports can easily be created by your team (or ours) using the design tools, pre-built templates and integrations of Elastic and Kibana.
Trusted by Industry Leaders globally
